ANOLA Hampers & Gifting – Terms & Conditions

1. About Us
These Terms & Conditions apply to purchases made from ANOLA Hampers & Gifting (“ANOLA”, “we”, “us” or “our”) through anolahampersgifting.co.uk. By placing an order with us, you agree to these terms.

2. Orders & Christmas Pre-Orders
Our Christmas hampers are offered on a pre-order basis. Full payment is taken when the order is placed. An order is confirmed once payment has been successfully received and an order confirmation has been issued.

Pre-order dispatch and delivery information will be communicated on our website and/or in your order confirmation. Any delivery dates provided are estimates unless expressly stated otherwise.

3. Prices & Payment
All prices are shown in pounds sterling (£). Delivery charges are displayed separately before payment is completed. Payments are processed securely through the payment methods available at checkout.

4. Hamper Contents & Product Availability
We take care to ensure that product descriptions and images accurately represent our hampers. Packaging or presentation of individual branded products may occasionally change.

If an advertised item becomes unavailable, we may substitute it with a suitable item of a similar type and equal or greater value. Where a proposed substitution would materially change the nature of the hamper, we will make reasonable efforts to contact you before dispatch.

5. Delivery
We currently deliver within the United Kingdom to the delivery address supplied during checkout. Customers are responsible for ensuring that the name, address, postcode and contact details entered are accurate.

Delivery charges are displayed at checkout. Once an order has been dispatched, tracking information will be provided where available.

If a parcel cannot be delivered because incorrect or incomplete delivery information was supplied by the customer, additional delivery charges may apply where appropriate.

6. Cancellations, Returns & Refunds
You may contact us if you wish to cancel an order before it has been dispatched.

For eligible online purchases, consumers generally have the right to notify us that they wish to cancel within 14 days after receiving their goods, and then have a further 14 days to return them. Statutory exceptions may apply, including to goods that are clearly personalised, goods that deteriorate or expire rapidly, and certain sealed goods that are unsuitable for return for health or hygiene reasons once opened.

Returned goods must be appropriately packaged and returned in accordance with the instructions we provide. Nothing in these Terms & Conditions affects your statutory consumer rights.

7. Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, incomplete or materially different from what was ordered, please contact us as soon as possible with your order details and photographs where appropriate so that we can investigate and arrange a suitable remedy.

Your legal rights regarding goods that are faulty, not as described or not fit for purpose are not affected by these terms.

8. Food, Allergies & Ingredients
Some hampers contain food and drink products which may contain or have been produced in environments containing common allergens. Please check the manufacturer’s ingredient and allergen information before consumption. If you have a particular allergy or dietary concern, please contact us before ordering.

9. Gift Messages & Customer Requests
Customers may use the Remarks field at checkout to provide a gift message or other relevant order information. We will make reasonable efforts to accommodate requests but cannot guarantee that every special request can be fulfilled.

10. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where these result from circumstances reasonably outside our control. We will, however, take reasonable steps to minimise disruption and keep affected customers informed.

11. Privacy
Personal information provided when placing an order will be used to process and fulfil the order, communicate with you about it and meet our legal obligations. Please refer to our Privacy Policy for further information.

12. Changes to These Terms
We may update these Terms & Conditions from time to time. The terms applicable to your purchase will be those in effect when your order is placed.

13. Governing Law
These Terms & Conditions are governed by the laws applicable in the United Kingdom. Nothing in these terms limits any mandatory rights available to consumers under applicable law.

14. Contact Us
If you have a question about an order, cancellation, return or these Terms & Conditions, please contact ANOLA Hampers & Gifting using the contact details provided on our website.