ANOLA Hampers & Gifting – Privacy Policy

1. Who we are
ANOLA Hampers & Gifting (“ANOLA”, “we”, “us” or “our”) operates the website anolahampersgifting.co.uk. We are responsible for deciding how personal information collected through our business is used. This policy explains what information we collect, why we use it and your rights.

2. Information we collect
When you browse our website, contact us or place an order, we may collect information including your name, email address, telephone number, billing and delivery address, order details, gift messages or information entered in the Remarks field, and communications you send to us.

We may also receive technical information needed to operate and secure the website and process transactions.

3. Payment information
Payments made through our website are processed using Mollie and the payment method selected by the customer. Payment providers may process information necessary to complete the transaction, prevent fraud and comply with their own legal obligations. We do not normally receive or store your full payment card details. Mollie and ANOLA are responsible for the personal information each processes for its own purposes. 

4. Why we use your information
We use personal information to process and fulfil orders, take and confirm payments, arrange delivery, communicate with customers about their orders, respond to enquiries, deal with cancellations, returns or complaints, prevent fraud, maintain business and accounting records and comply with legal obligations.

Our lawful bases may include performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests and, where required, your consent. UK data protection law requires businesses to have an appropriate lawful basis for using personal information. 

5. Who we may share information with
We may share relevant personal information with organisations that help us operate our business, including Webador, payment providers such as Mollie, banks or payment networks, delivery and courier companies, email or communications providers, professional advisers and authorities where disclosure is legally required.

We only share information that is reasonably necessary for the relevant purpose.

6. Delivery information
Where an order requires delivery, we may provide the recipient’s name, delivery address, contact details and any information reasonably required for delivery to the courier or delivery provider.

7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy and to meet accounting, tax, legal, fraud-prevention and dispute-resolution requirements.

Order and transaction records may generally be retained for up to six years where required or appropriate for legal and accounting purposes. Routine enquiries that are no longer required will normally be deleted sooner.

8. Cookies
Our website may use cookies that are necessary for functions such as maintaining the shopping basket, checkout, security and operation of the website. Strictly necessary cookies can be used without consent, although customers should still be informed about them. 

If we introduce non-essential analytics, advertising or tracking technologies in future, we will provide appropriate information and obtain consent where required before those technologies are used. 

9. Marketing
We will not use your contact details for electronic marketing unless we have an appropriate legal basis to do so. Where marketing relies on consent, you may withdraw that consent at any time.

10. Your data protection rights
Depending on the circumstances, you may have rights including the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing and transfer of information you provided to us. 

To exercise any of these rights, please contact ANOLA Hampers & Gifting using the contact details provided on our website.

11. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office (ICO) about the way your personal information has been handled.

12. Security
We take reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based service can guarantee absolute security.

13. Changes to this Privacy Policy
We may update this Privacy Policy as our business, website or legal obligations change. The most recent version published on this website will apply.

Last updated: 15 October 2026